JustMarkets Customer Support Overview in India
Our company provides dedicated customer service tailored for Indian traders. We cater to local market needs with multiple support channels for instant query resolution. Operating in Indian Standard Time (IST), our team is available to assist in English and Hindi. Whether you have questions about your trading account or need technical assistance, we ensure quick access to expert help. Our support infrastructure covers live chat, phone, email, and a detailed FAQ section to serve diverse needs efficiently.
| Contact Method | Availability | Response Time | Best For |
|---|---|---|---|
| Live Chat | 24/7 | 1-3 minutes | Quick questions, technical issues |
| Email Support | 24/7 | 2-24 hours | Detailed inquiries, documentation |
| Phone Support | Business hours IST | Immediate | Urgent account issues |
Live Chat Support Access Methods
Accessing Live Chat Through Website
To start live chat, visit the JustMarkets official website and click the chat icon located at the bottom-right. The system auto-detects your location as India, connecting you with agents familiar with local regulations. You can enter your account number if available to get personalized assistance. Attach screenshots or files to clarify technical issues for faster support. Live chat functions without requiring login, making it accessible for quick help.
Mobile App Live Chat Features
Open the JustMarkets app on your Android device and tap the support icon in the menu. The mobile live chat includes your device and account details automatically for streamlined assistance. You can review previous chat history within the app to track ongoing support cases. This feature ensures continuity in communication and efficient problem resolution.
Live Chat Best Practices
When initiating live chat, provide clear and concise descriptions of your issue. Use relevant account or transaction numbers to help agents locate your records quickly. Avoid sharing sensitive data outside secure chat messages. If the issue is complex, request escalation to specialized teams for in-depth solutions.
Email Support Services for Indian Clients
Email support is available 24/7 for detailed queries that need extended explanations or document review. Send your request to our dedicated Indian support email, including your full name, account number, and thorough issue description. Attach necessary documents such as bank statements or screenshots to aid understanding. Response times vary from 2 to 24 hours depending on issue complexity. Our replies include detailed instructions and relevant links for efficient self-service resolution.
When to Use Email Support
- Account verification and document submission
- Deposit and withdrawal clarifications
- Trading platform technical problems
- Regulatory compliance inquiries
- Follow-up on unresolved issues
Email Support Workflow
After sending an email, you will receive an automated acknowledgment. Our team reviews your message and assigns it to the appropriate specialist. You may receive requests for additional information or documents to expedite resolution. Replies include stepwise instructions to guide you through problem-solving.
Phone Support and Callback Services
Direct Phone Contact Options
Phone support operates from 9:00 AM to 6:00 PM IST, targeting urgent issues such as account security and withdrawal processing. Dial our India-specific number to connect with local representatives. The interactive menu routes your call to the correct department for faster assistance. Real-time guidance helps resolve technical or account-related problems quickly.
Callback Request System
If you prefer, request a callback by submitting your contact details and preferred time via the website or Personal Area. Callbacks are scheduled within 2-4 hours during business days, with priority given to emergencies. This system avoids waiting in phone queues and offers convenience for busy Indian traders.
Phone Support Tips
Before calling, prepare your account details and a clear description of your issue. This allows agents to assist you efficiently. Use callback options for non-urgent matters or when call volumes are high. Always confirm the callback time and number to ensure timely communication.
| Support Type | Contact Hours (IST) | Languages | Specialization |
|---|---|---|---|
| General Support | 24/7 | English, Hindi | Account management, trading |
| Technical Support | 9 AM – 6 PM | English | Platform issues, connectivity |
| Compliance Team | 10 AM – 5 PM | English | Verification, regulations |
Account-Specific Support Through Personal Area
Support Ticket System Navigation
Log into your Personal Area and select the Support tab to open a ticket. Categorize your inquiry appropriately (e.g., Deposits, Withdrawals, Platform Issues) to route it to the correct team. Upload relevant documents directly in the ticket interface for faster processing. You will receive email notifications for every ticket update to keep track of progress.
Account Manager Communication
High-volume Indian clients may be assigned dedicated account managers. These managers provide tailored assistance in trading strategy and advanced platform features. Contact your account manager via email or phone listed in your Personal Area. Response time is usually within 4-6 hours during Indian business days.
Ticket System Benefits
The ticket system centralizes your communication history, making it easier to follow up. It supports attachments in common formats (PDF, JPG, PNG) and allows priority tagging for urgent issues. You can respond through email or Personal Area, ensuring flexibility in communication.
Specialized Support Departments
Verification and Compliance Assistance
Our compliance team supports Indian traders with KYC verification and regulatory compliance questions. Operating from 8:00 AM to 8:00 PM IST, they provide guidance on document submission and acceptance criteria. Common queries include Aadhaar, PAN card verification, and address proof requirements. The team assists in resolving delays or document rejection issues.
Technical Support for Trading Platforms
Technical specialists focus on troubleshooting MetaTrader 4, MetaTrader 5, and the JustMarkets mobile app. Assistance covers platform installation, login issues, and order execution errors. Support extends to Windows and Android systems, with solutions tailored to device and connection specifics. Provide detailed system info and error messages for faster diagnosis.
Technical Issue Resolution Steps
- Identify the platform version and device type.
- Check internet stability and permissions.
- Restart the application or device if needed.
- Submit a detailed ticket if the issue persists.
- Follow up with technical support for further instructions.
| Issue Type | Recommended Action | Response Time |
|---|---|---|
| Login Problems | Reset password, check credentials | Within 2 hours |
| Platform Crashes | Reinstall app, clear cache | Within 4 hours |
| Order Execution Errors | Check connectivity, submit ticket | Within 1 hour |
Emergency Support and Security Issues
We provide 24/7 emergency support for urgent security matters affecting Indian clients. This includes unauthorized access alerts, suspicious transactions, and immediate withdrawal requests. Contact emergency support via live chat or phone for rapid response. Our security team can freeze accounts temporarily to prevent further unauthorized activity while investigating.
Prepare detailed information about the incident, including timestamps and device details. Emergency response times range from 5 to 30 minutes, prioritizing client security. Such immediate support is vital for protecting your funds and personal information.
| Emergency Type | Response Time | Available Hours | Contact Method |
|---|---|---|---|
| Account Security | 5-15 minutes | 24/7 | Live chat, phone |
| Platform Access | 15-30 minutes | 24/7 | Live chat, email |
| Urgent Withdrawals | 30-60 minutes | Business hours | Phone, ticket |
Self-Service Support Resources
Comprehensive FAQ Database
The FAQ section covers frequent questions from Indian traders regarding account setup, deposits, withdrawals, and platform use. It features keyword search for easy navigation and stepwise instructions with images. Updates are regular, reflecting common support queries for enhanced self-help efficiency.
Video Tutorial Library
Our video tutorials offer visual guidance on using the JustMarkets platform and managing accounts. Available in English with subtitles, videos range from beginner to advanced topics. Accessible via Personal Area or the website, they adapt to desktop and mobile devices for convenient learning.
Ongoing Support Improvements
We continually enhance our support services by training staff and upgrading communication tools. This ensures Indian clients receive expert assistance tailored to evolving trading requirements. Using the appropriate support channel helps achieve faster and more effective solutions.